Your health, safety and well-being remains our top priority

 

The well-being of our guests and employees is of the utmost importance and as such we are closely monitoring The Public Health Agency of Canada and Alberta Health Services for their recommendations and immediately applying them.

 

As hospitality professionals, we always take the cleanliness of our properties to heart and are prepared with detailed protocols in order to increase the sanitation of common areas in times like these.

 

Rest assured that over and above our already rigorous cleaning process for both guest rooms and common areas using commercial grade products, we have implemented a scheduled routine to frequently sanitize all high-touch areas such as door knobs, elevator buttons, railings, washroom doors, light switches and over 15 other touch points.

 

We are also adding extra precautionary measures for all staff handling food, cutlery and banquet equipment in order to further increase our sanitization protocols. Our team is being reminded daily about the increased hand- washing measures, as well as a strict protocol should they have any health concerns.

 

Our commitment to you

 

We continue to monitor closely as the situation develops, and we will take direction from provincial and federal authorities as required. We are a family-owned business that values honesty, industry and family. We treat our guests as an extension of that family and always strive to provide you with a safe and healthy environment.

FREQUENTLY ASKED QUESTIONS

 

 

I have a question regarding Kananaskis Nordic Spa.
Please visit the Kananaskis Nordic Spa website for more information.
 
 
Are there any Reservation Policy changes?
We are currently offering no cancellation fees up to 24 hours prior to your stay if you booked through Marriott.com, in person, through the Global Reservations Marriott team or through our In-House Reservations team.
 
Please note, if you booked with any company that is not through Marriott you must cancel your reservation through them (e.g. Expedia, Booking.com, etc.).
 
 
What is the open status for your amenities available on-site?
The indoor waterpark, steam room, sauna, indoor/outdoor hot tub and fitness area will be closed until further notice.
 
Please note that our Fireside Moments have also been postponed until further notice.
 
 
Will there be Family Activities available during my stay?
We have postponed all of our Monthly Happenings and closed our Children’s Creative Centre located in Mount Kidd Manor. Babysitting is currently not available at this time. If you had made reservations, there is no action required on your part, we will cancel and refund all activities. 
 
Are your dining outlets open?
Forte and Market café remain operational with social distancing and enhaced sanitation measures. Please connect with our Concierge team for the most up to date information.  
 
For the convenience of our guests, we are waiving the In-Room Dining fee, this does not apply to the gratuity.
 
What do you recommend to do in the area?
Explore the Kananaskis Valley! There are a numerous amount of trails and stunning areas to enjoy. Be sure to visit Albert Parks Trail Map for a list of trails to discover.